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GLM Workflow Process

by | Jul 22, 2022

GLM Mortgage Group Workflow Process

At GLM Mortgage Group (powered by Dominion Lending Centres) we pride ourselves in providing excellent customer service and responding to phone calls, texts, and emails within 90 minutes. The process with GLM Mortgage Group is seamless and efficient with 5 stages from Introduction to Pre-Approval, ensuring we answer all questions along the way.

Introduction – We reach out to all referrals within 90 minutes or the client’s specified day/time
Discovery Call – During our phone call with the client, we intake information on income, debts, down payment and can provide a rough idea of a pre-approval amount.
Document Email – Following the Discovery Call, the client will receive an email, containing a concise list of necessary documents we need to collect for a Pre-Approval.
Online Application – The client will then receive a link to our online application. This form is digital, easy to fill out, and once received by our team at GLM – a quick phone call is made to verify information.
Collection and Review of Documents – All documentation submitted by a client is saved, reviewed, and reconciled to the file, with any questions being asked up front to ensure we understand the file before submitting to a lender. Updates on outstanding documents are given along the way, so clients are always aware of next steps.
Pre-Approval Amount – Once all documents have been satisfied and underwriting is complete, we put clients into a Rate Hold, which will guarantee best rates in a rising rate environment. Then, a Pre-Approval is given to the client, and the realtor if necessary, so house shopping can begin.

Any questions from the clients or realtor are welcomed by our team. As clients are shopping for homes, there may be questions about certain property types, changes in purchase price, down payment, property taxes or strata fees. At GLM Mortgage Group, we make sure our clients are informed and supported as they approach the time to make an offer, and once an offer has been accepted – the following steps are taken to finalize financing.

Accepted Offer – We ensure all documents and information are current and accurate. Any documentation that needs to be updated is done so at this time including down payment documentation.
Submission to Lender – We choose the best lender for your circumstance and shop for the sharpest rate. We submit your file along with all relevant documentation to the chosen lender.
Lender Commitment – Once a Mortgage Commitment is received, we assist our clients in working through the lender questions and conditions to secure financing
Set to Fund – Once all conditions are satisfied, the mortgage is instructed to fund on the closing date, and we inform our clients of any relevant next steps as funding date approaches

GLM Mortgage Group goes through a few more steps to ensure that every important step prior to setting the funding date has been completed. The final steps to the GLM Workflow Process are listed below:

Possible meeting with lender – Some lenders will require an in-person meeting to finalize your mortgage and sign documentation at the branch level.
Meeting with solicitor – Choose a solicitor to close your mortgage. Call around to different solicitors to obtain their pricing and set up an appointment to sign all legal documentation related to closing your mortgage and obtaining real estate if it’s a purchase.
Money sent to solicitor – The lender will instruct the solicitor, and send funds as necessary on the completion date.
Mortgage Funds – On the completion date, your new mortgage will be in place and you will start making regular payments as agreed upon within your Mortgage Commitment.
Keys in hand – After the mortgage reaches it’s funding date, the clients will now have the keys to their dream home if it’s a purchase.

GLM Mortgage Group has been the CMA Recipient for ‘Outstanding Customer Service’ year after year, which is awarded to the brokerage that displays excellence in maintaining consistent and sustainable customer service standards. We are also recognized as a Top 3 Mortgage Broker in the Greater Vancouver Area and Fraser Valley and Winner of Broker of the Year, BC. In addition, GLM Mortgage Group is a recipient of ‘Excellence in Philanthropy and Community Service’ as Geoff Lee is one of the co-founders of the Imani Orphan Care Foundation – a charity that supports 160 parentless, abandoned, and at-risk children in Narok, Kenya. The goal of Imani is to raise the next generation of kids to become people with integrity by helping them pursue excellence through education and practical skills within a supportive community. You can learn more about Imani here.
At GLM Mortgage Group, we specialize in ‘Getting you a Fast Yes at the Sharpest Rate – Guaranteed’ and take excellent care of our clients during the process. We know how to make our clients and partners feel valued, informed, and supported with special ways to show our gratitude and say thank you. Most of our business comes from word-of-mouth and we take pride in the thousands of clients we have helped in the mortgage process.


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